Madestays Booking Terms & Conditions

1.aThese Booking Terms & Conditions (“Terms”) govern your reservation with Madestays Limited (“Madestays,” “we,” “us,” or “our”).

1.bWhen you choose Madestays, you’re not just booking a stay — you’re securing access to a curated portfolio of luxury residences, professionally managed for discerning guests.

1.cBy submitting a booking request through our website or trusted partners (Airbnb, VRBO, Plum Guide, Marriott Homes & Villas, Booking.com, or other approved platforms), you confirm you have read, understood, and agreed to these Terms.

2.aA booking request represents a firm commitment to reserve your selected residence, subject to our acceptance.

2.bOnce confirmed by Madestays, your payment will be processed immediately through your chosen payment method, securing your stay in our exclusive portfolio.

3.aWhen a booking request is provisionally accepted by Madestays, the selected property will be reserved exclusively for you.

3.bDuring this reservation hold period, the property’s calendar will be blocked, ensuring no other guest can secure the same dates.

3.cIf payment and/or required guest documentation is not received within the agreed time frame, Madestays reserves the right to release the reservation and reopen the property’s availability to other guests.

4.aPayment Protection:

4.bAuthenticity Verified:

4.cWhat You See Is What You Get:

4.dGuaranteed Amenities:

5.aAccepted Methods: Credit/Debit Card (3% processing fee) or Wire Transfer (no fee).

5.bFull Transparency: All taxes, fees, and additional charges are disclosed before payment.

5.cSecurity Deposit:

5.dGuest Responsibility: Any pre-existing damages must be reported within 4 hours of check-in. Failure to do so confirms acceptance of the property’s condition.

6.aCheck-in: From 3:00 PM. Our guest relations team will ensure a smooth welcome.

6.bCheck-out: By 11:00 AM. Late departures incur £20/hour.

7.aFull Refund: Cancel within 48 hours of booking or at least 14 days before check-in.

7.bNo Refund: Cancellations within 14 days or no-shows.

7.cProperty-Specific Policies: Some residences have unique cancellation terms that take precedence.

8.aIn the rare event that Madestays must cancel your booking, our policy is to:

9.aMinimum age to book: 18 years.

9.bGuest numbers must match the booking confirmation. Non-compliance may result in removal and a £1,000 fine.

9.cStrictly no pets, parties, excessive noise, smoking, or unauthorized deliveries. Fines of £1,000+ apply per breach.

9.dLost keys: £100 replacement fee.

9.eAll stays must respect house rules, cleanliness, and local laws.

10.aEvery home is professionally cleaned to luxury hospitality standards, including:

11.aPre-arrival inspections are conducted to document property condition.

11.bGuests are financially responsible for any damage or loss during their stay.

11.cClaims are resolved quickly with supporting evidence.

11.dMadestays is not liable for personal accidents, injuries, or loss of guest belongings.

12.aOur curated properties deliver exactly as described.

12.bMissing or non-functional amenities are handled under the SecureStay™ Guarantee.

13.aWe respect your privacy.

13.bPersonal data is handled in accordance with UK data protection laws and is never shared without consent.

14.aWe invite all guests to join our EcoRewards™ Program – designed to:

15.aThese Terms are governed by the laws of England & Wales.

15.bAny disputes fall under the exclusive jurisdiction of UK courts.

16.aYour opinion matters.

16.bShare your feedback via our GuestFeedback Portal – your insights help us refine our service, and your praise inspires our team.

17.aBy submitting your booking, you agree to be bound by these Terms.

17.bOnce confirmed by Madestays, your reservation is secured under the policies stated herein.