Privacy Policy

We collect personal data necessary to provide and manage our services, including:

• Full name, email address, phone number, and billing address
• Payment and transaction details (via secure third-party processors)
• Booking preferences and communication history
• Information provided through the GuestInfo Portal
• Technical data including IP address, browser type, and device data via cookies

This information may be collected through our website, third-party platforms, or during your stay.

Madestays uses PCI-compliant, secure gateways including Stripe, Paypal, Wise, Square, and Apple Pay. Payments are encrypted using SSL technology.

• We do not store your payment details.
• Transactions are processed only after guest check-in and confirmation, in line with our SecureStay Booking Guarantee.
• Disputes can be handled directly via your payment provider (e.g., Paypal or your credit card issuer).

Your data is used solely to deliver an exceptional guest experience and ensure compliance with our Terms. Uses include:

• Booking and payment processing
• Identity verification and guest screening
• Customer support and operational coordination
• Communications regarding your booking
• Legal compliance and dispute resolution
• Optional marketing communications (you may opt-out at any time)

• Verified and secure bookings
• Guaranteed property accuracy
• Amenity replacement/repair if reported within 4 hours of check-in
• Full transparency in all transactions

We do not sell, trade, or rent your personal information.

We may share it with:

• Trusted third-party service providers (e.g., cleaners, maintenance teams, booking platforms) strictly for operational purposes
• Legal or regulatory bodies if required by law or to protect rights

All third parties are contractually obligated to protect your information.

You may:

• Access or update your personal information
• Request deletion of your data, subject to legal retention obligations
• Manage your marketing preferences
• File a complaint regarding misuse or data handling concerns

To exercise your rights, email hello@madestays.com.

We use cookies and similar technologies to:

• Enhance site performance and user experience
• Understand site usage and traffic trends
• Retarget ads (only if consent is given)

You can modify your cookie settings anytime through your browser.

Madestays implements industry-standard safeguards, including encryption and secure server environments. While we strive for full protection, no method is entirely immune from risk.

We retain personal data only as long as necessary for the purpose for which it was collected, including legal, accounting, or regulatory obligations.

We may update this policy periodically. Any material changes will be posted on this page with a revised effective date. Continued use of our services signifies acceptance of the updated policy.

For any questions regarding this Privacy Policy or your personal data, please reach out:

hello@madestays.com
+44 20 3997 0200